At Solvership, we're an experienced team of data consultants dedicated to developing tailored solutions that solve your unique challenges and empower your business to grow. This Privacy Policy contains key information on the processing and protection of personal data and applies to the Industry Models Agent web application (the "Service").

Legal information

Data controller: Solvership d.o.o.
Address: Krste Pavletića 1, HR-10000 Zagreb, Croatia
Phone: +385 1 4617 945
Data Protection Officer: dpo@solvership.com

01. Purposes of personal data processing

We collect and process personal data as part of our regular business and to provide the Service.

Provision of services

We process data necessary for authentication, authorization, and secure delivery of the Service, including user identity from Entra ID (Azure AD), roles/groups, and usage metadata. If our partner is a legal entity, we process business contact data of partner representatives and other contact persons (name, email, company, job title/function). If our client is a natural person, we process contact and billing data as required by applicable regulations.

Solvership may act as a data processor on behalf of customers who use the Service, in which case processing is governed by a separate data processing agreement.

Service security and operations

We process data for security, monitoring, incident response, and service quality, including interaction logs, token usage, latency, error events, and retrieval metadata.

Legal and regulatory obligations

We process personal data when necessary to comply with obligations under commercial, accounting, tax, and other applicable laws.

02. Data storage time

Personal data of contractual partners (including contact data in contracts) are stored in accordance with accounting regulations. If retention periods are not prescribed by law, we keep data only as long as necessary to achieve the purpose for which it was collected.

We may retain certain documentation longer to protect legitimate interests, including proof in case of objections, disputes, or other procedures.

03. Recipients of personal data

We may share personal data with third parties to achieve the purposes described above, including:

• Affiliated companies within the Solvership group.
• Trusted processors (cloud hosting, security, analytics, and support providers).
• Competent public authorities when required by law.

We require processors to apply appropriate measures to protect confidentiality and security.

04. Transfer of personal data outside EU/EEA

Some recipients may be located outside the EU/EEA. Where applicable, we ensure an appropriate level of protection using contractual and other mechanisms such as Standard Contractual Clauses adopted by the European Commission.

05. Data subject rights

Depending on the legal basis and method of processing, data subjects may exercise the following rights:

• Right of access and copy of data
• Right to rectification
• Right to erasure (if there is no legal basis for further processing)
• Right to object to processing based on legitimate interest
• Right to withdraw consent (if applicable)

If you are not satisfied with our response, you can submit a complaint to the Croatian Data Protection Authority (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, www.azop.hr, azop@azop.hr.

To exercise your rights, contact dpo@solvership.com.

06. Cookies

The Service uses necessary cookies for authentication and session security. See the Cookie Policy for details.

07. Final provisions

This Privacy Policy applies from 12.09.2024.